HR Operations Manager

About Us

We’re a boutique HR consultancy with a big personality and an even bigger impact. At The HR Consultants, we help organisations across the UK create workplaces their people love – with no HR blah blah blah.

Our services span the full employee lifecycle: recruitment, HR advice, administration, training, people strategy and everything in between. We’ve been growing fast for the last 6 years, supporting hundreds of businesses and more than 50,000 employees – and we’re not slowing down.

That’s where you come in.

• We’ve got the clients.
• We’ve got the HR experts.
• We need you to help us take things to the next level.

The Role

Reporting to the MD, you’ll play a pivotal role in scaling our HR support services as we double the number of clients we support by 2026. This is a hands-on leadership role where you’ll balance people management, complex casework, and client projects.

Key responsibilities include:

🌟 Leading and supporting our HR delivery team (advice, admin, projects), ensuring high performance and strong collaboration.

🌟 Advising clients on complex ER issues (performance, sickness, grievance, redundancy, etc.), always with a commercial focus.

🌟 Overseeing HR projects such as restructures, redundancies and transformation programmes, ensuring delivery is on time, in full, and communicated brilliantly.

🌟 Managing client onboarding across subscriptions, projects and recruitment services.

🌟 Acting as a point of escalation for clients when needed.

🌟 Partnering with the MD and Customer Experience Specialist to improve processes and services.

🌟 Supporting marketing activity with LinkedIn posts and occasional content.

🌟 Potential to  develop and deliver engaging client training sessions (e.g. line manager programmes).

What We’re Looking For

Must-haves:

• Solid HR generalist experience, ideally at Manager level or above.
• A strong track record advising on complex ER cases.
• Experience leading and developing a team.
• Commercially minded, fast-paced, and able to juggle priorities.

Nice-to-haves / Personality fit:

• A positive, solutions-focused attitude (definitely not a mood-hoover!).
• Strong communication skills and confidence on the phone and MS Teams.
• Collaborative, approachable and fun to work with.
• Hungry for growth and development, for yourself and others.
• Skilled in designing and delivering training workshops.

Why You’ll Love Working With Us

🌟 Hybrid working – office in Stratford-upon-Avon Mon–Wed, home the other 2 days.

🌟 Lots of growth and development opportunities (we’d love you to grow your career with us, but we know we’ll help you wherever life takes you).

🌟 Office perks – cake station, bar for end-of-day wind downs, and a brilliant central Stratford location for river walks, shopping or Shakespeare history on your lunchbreak.

🌟 A friendly, supportive team who don’t take themselves too seriously.

🌟 All the sensible stuff too: parking, holidays, Christmas shutdown, private health, pension.

And most importantly – you’ll be part of a consultancy that makes a real difference. Over the last 6 years, we’ve helped more than 50,000 people have a better experience at work.

A Snapshot of a Typical Day

8:55am – Coffee & catch-up at the cake station.

9:01am – Log in, check client queries, allocate tickets to the team.

9:20am – Daily stand-up with the business.

10:00am – Internal HR programme meeting to review projects and progress.

11:45am – MS Teams call with a client to support a complex ER case.

1:00pm – Lunch break in beautiful Stratford.

2:30pm – Call with our employment lawyer to sense-check advice.

3:00pm – Case review session with the HR Advisors.

4:00pm – Catch-up with Customer experience specialist to review client feedback.

5:00pm – Wrap up the day, update the CRM, and maybe a cocktail/mocktail with colleagues.

(Every day is different – and you’ll shape your schedule.)

Ready to Join Us?

If you’re ready to bring your expertise, energy and leadership skills to a consultancy that’s growing fast and having fun along the way – we’d love to hear from you.

👉 Apply now and let’s talk.